Our Money-Back Guarantee
At Double Neat, we stand behind our whiskey-inspired products 100%. If you're not completely satisfied, we're committed to making it right.
How It Works:
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30-Day Guarantee: You have a full 30 days from the date of delivery to try our products. If you're not satisfied for any reason, simply let us know.
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Easy Returns: To initiate a return or request a refund, just email us at team@doubleneat.com with your order number and details about your request.
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Refund Process: Once we receive your returned items, we'll process your refund promptly, directly back to your original payment method. Please allow 5-7 business days for processing.
Important Notes:
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Return Shipping: Return shipping costs are the responsibility of the customer. You may use any shipping provider you prefer.
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Exclusions: Due to safety and quality standards, perishable items and products marked as "Final Sale" cannot be returned.
Your satisfaction and enjoyment are important to us. Questions? Reach out anytime at team@doubleneat.com—we’re here to help!
